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What do We REALLY Mean by Follow-up?
Fri, Jun 17 2016 12:08
| Planning and Strategy
| Permalink
A Job Search Strategy - - “What do I do?” . . .
How Do You Follow-up?
Most job seekers know, or discover shortly into their job
search, that you need to follow-up. For
instance, if you mail a resume to a target employer, you follow-up. Or, if you meet with a network contact, you
follow-up.
Follow-up is an integral and essential part of job
searching. So, what’s the problem? When you conduct a job search activity, you
follow it up. Obvious, right? Well, maybe not.
While it is obvious to many, if not most, that some type of
activity is warranted following any type of job search action a job seeker
takes, the process of how you follow-up may not be obvious, as evidenced by the
example below.
I recently heard from a job seeker, we’ll call Stan, who
said that he is actively pursuing his goal to find a new position. But, after months of submitting applications
and resumes to hiring organizations, while he has received a few
non-substantial responses, he has not received any credible responses.
“Are you following up?” I asked.
“Yes, I always follow-up,” Stan said.
“Hmmm,” I said, “Following up
should be generating better results than you’re getting. Why don’t you tell me what you’re doing to
follow-up?” I said. And therein lay
the problem! Stan did follow-up . .
. just not correctly.
Stan explained that he always followed up.
! He’d send an e-mail following each
application he submitted or resume he sent.
One!
! He knew to send a thank you note after he had
a meeting (few and far between as they were) with someone in his network. One!
In
other words, Stan followed up . . . .ONCE.
Stan
is not alone. Too many candidates for
jobs think that having sent an inquiry about the status of their submission or
a thank you following a networking meeting or even an interview, their job is
done. But, that is just the
beginning. Most often effective
follow-up requires many, many follow-ups to make the sale, or in the case of
job seeking, get the job offer!
The Reason We Follow-up
The
mission of follow-up is to move the action forward toward achievement of your goal,
in this case, getting a job offer. The
Oxford University Press dictionary defines follow-up this way:
follow-up >noun 1 an activity
carried out to monitor or further develop earlier work.
2 a work that follows or builds on an
earlier work.
So
following up in an effective or
meaningful way would have a job seeker getting back to employment prospects and
network contacts in a way that
accomplishes 3 very important things:
1. Builds on the initial activity,
2. Develops
the contact/relationship further, and
3. Moves
the action forward. This is what we deem
“meaningful” follow-up.
“Sales
101"
"Sales 101" |
If
you’ve been reading my articles, you know too that job seeking follows a sales
process. When you are looking for a job,
you are selling (offering) your capabilities to a prospective customer
(employer) for a fee (salary). And,
as is inherent in the sales process, it takes following-up in a manner that moves the
action, i.e, sales process, forward.
So
putting the two disciplines of (1) meaningful follow-up and (2) effective sales
together means getting back to employers, recruiters, and contacts in a way
that:
! Shows you to be capable,
! Adds additional relevant information about you and your capabilities, and
! Encourages the recipient of your follow-up to
take a step forward on your behalf.
That
is it in a nutshell. But, as with many
things, easier said than done. So, to
clarify, it might be helpful to initially identify some examples of what is NOT
meaningful follow-up.
Meaningful Follow-up is NOT. . .
! A phone call to HR asking “This is John
Smith. Did you get my resume?” (An
aside: This was always my
favorite personal IRRITANT when it came to candidates asking about jobs!)It is not helpful to get a call
out of the blue with the job-seeking-caller expecting a recruiter, HR staffer,
manager, or even network contact to have immediate recall of who you are. Please
help them help you by providing some relevant positioning information, such
as:
○ The type of position you applied for
○ How you got the name/came to know the
recipient of your call
○ Any history you now have with the recipient
(i.e., “I was told by a member of your
department (use the name of that person if you know it that my resume was under
consideration, about a week-and-a-half ago, and I’m just following up to learn
the status and see if I can provide any additional information or answer any
questions you may have.”
! An e-mail to a recruiter asking: “Do you have
any positions yet?”
! One . . count ‘em one! . . . e-mail following a meeting with a network contact to thank them for meeting with you.
It is your responsibility to stay in touch with your contact (not the other way ‘round), apprising them of your status and, importantly, being helpful to them if you spot an opportunity to do so.
To be taken seriously, provide
positioning information as just described in the preceding bullet point,
including identifying the type of position you are seeking.
! One . . count ‘em one! . . . e-mail following a meeting with a network contact to thank them for meeting with you.
It is your responsibility to stay in touch with your contact (not the other way ‘round), apprising them of your status and, importantly, being helpful to them if you spot an opportunity to do so.
! An e-mail to an organization to follow-up on
an application addressed to “To Whom it
May Concern.”
Do your research, identify a
name of a company employee or recruiter, and send your e-mail to that
person. Just by using a name, you up the
odds that your e-mail will be read.
! Repeatedly
contacting one recruiter, hiring manager, HR rep, week after week, or even
multiples times a week – asking if they have any openings yet, have they made a
decision yet, or when can you interview.
Too many contacts into an organization is called being a pest!
Meaningful follow-up is never only one
follow-up action in pursuit of a job you want to do, a network contact with
whom you want to develop a relationship, or a company you want to work
for. Remember the definition:
Effective follow-up monitors the process and builds upon the action
already taken or work already done.
Meaningful follow-up IS . . .
So
what is meaningful or effective follow-up?
Effective follow-up accomplishes a number of things. It:
1. Monitors
the process and progress of your job search by keeping you up-to-date with what
your network and target employers are doing, and visa-versa keeping them up to
date about what you’re doing.
2. Builds
upon the work you’ve already done via further developing relationships,
supplying additional relevant information about you/your capabilities, and
enabling you to learn more from them (new leads, new requirements, new
referrals, etc.)
3. Moves
the action forward.
Here are some characteristics of meaningful
or effective follow-up.
! Meaningful
follow-up is not a one-time follow-up.
This
is probably the biggest
misunderstanding job seekers have about how to follow-up.
For
follow-up to be effective, it has to occur on a recurring basis, . . .with the
end goal of always moving the action forward.
! Meaningful
follow-up takes time.
As
noted above, there will be multiple follow-ups, over a period of time. So, it is NOTa case of “follow-up one time
and you’re done!”
! Meaningful
follow-up is courteous, considerate, and thoughtful.
“Please . . .,” “thank you. . . .,” and consideration of the recipient’s time and
schedule are integral to following up well.
·
If placing a call, check in first to ascertain
if the recipient of your call “has a few
minutes to talk” or “if this is a
good time to talk.” Ask this right
at the beginning of the call after you have introduced yourself.
·
If sending an e-mail, open your e-mail letter by stating “Thank you for your assistance with . . . .” if the recipient has been
of help. If asking for assistance, be
polite; ask for help - don’t demand it - and use that old
familiar “Please.”
·
Check spelling and spell both their name and the
name of their firm or organization correctly.
! Meaningful
follow-up is helpful.
Using
your follow-up to supply additional relevant
information is helpful and adds to the recipient’s knowledge of you and your
capabilities. And the added
bonus . . .It keeps you visible.
Take
the position or develop the mindset that you are helping make the job of the
recruiter, decision maker, hiring team, network contact easier.
1.
This could entail supplying some additional information
about you that could make the decision more obvious.
2.
Or it could be by restating/summarizing your case or
argument for why you are a great candidate for the job and fit for the
organization. It could include
rephrasing how you can help their organization grow, achieve a certification,
win an award, or solve problems.
! Meaningful
follow-up builds a/the relationship.
When
all is said is done . . . People hire
people. It’s a fact that job seekers forget as they get caught up in the
technology of job search.
Sending
in applications on line, following the job search engines, using on-line tools
to identify key words and resume formats is certainly a part of the
process. But in the end, the hiring
decision will be made by a team of people.
Building good relationships with your network, target employers,
recruiters, and professional associations is critical to finding a job you want
to do and getting hired to do it! And that’s the truth!
! Meaningful
follow-up moves the action forward.
As
every sales person knows, it takes multiple steps to make the sale. These are referred to as “points of contact.” Key to effective follow-up is to think: “What
can I put into this follow-up to move my job search a step forward?” This could be:
·
Asking for a referral
·
Adding a relevant piece of information which
shows you to be further capable or qualified
·
Sending an updated resume
·
Asking about an organization that could be
helpful to you professionally
·
Mentioning that you will be in their area and
would like to meet, . . . .etc.
Key to Follow-up
If
you notice, KEY to this process is
staying in touch with your network and target employers with new information;
it is NOT effective to keep sending
the same old message/e-mail repeatedly.
Meaningful Follow-up
Meaningful
follow-up as we’ve defined it in this article is powerful.
It
helps you remain visible as you continue to develop and then build your case
with your network and target employers as to why hiring you would be a good
decision and would make sense.
As
I’ve said before, there is no magic pill to take to get hired. No shortcuts that are really effective. However, effectively following up can be the
shortest route to achieving your career goal!
Best
of luck in achieving your career aspirations,
Nancy
Twitter @ajcglobal.com.
website: www.ajcglobal.com
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